Emotional Well-being 

Sometimes it feels like things are a little too much.

One day you’re on top of the world. The next, you feel the weight of it on your shoulders. When the going gets tough, we want to make it easy to find the emotional support you need most. Enter First Stop Health. You might be dealing with anxiety, grief or other pain. Our programs can give you strength and support. They come with a helping hand and an open heart.

Help available fast and free, with virtual visits

Waiting isn’t an option when life gets too heavy. Make sure to lean into other resources when that’s the case. Otherwise, virtual visits are usually available within three business days with First Stop Health.

Who is eligible to participate?

First Stop Health provides employees enrolled in a Trilogy medical plan — and their household members — access to trained, licensed professionals ready to help.

No limits on visits. No cost to you.

These experts can help if you’re having relationship issues or financial worries. They specialize in anxiety, depression, grief and substance abuse. Even if you’re having thoughts of suicide. You’ll find well-being support that’s just a click or call away.

Next steps 

Launch your First Stop Health account

visit first stop health

Set up the First Stop Health app 

  1. Download the First Stop Health mobile app
  2. Tap Find My Account 
  3. Set up your account using: 
  4. The last 4 digits of your social security number 
  5. Your legal name 
  6. Your date of birth 

Someone to listen, anytime, anywhere

Marketplace Chaplains can be a 24/7 support system. They are professionally trained chaplains. And they offer confidential care, compassion and hope for managing stress, grieving loss or navigating other challenges.

Here’s what makes their support unique:

  • Accessible 24/7 via phone, email, text or with a scheduled face-to-face appointment through the MyCHAP app
  • Judgment-free care independent of any religious beliefs, so no matter your background, you’ll find a safe space to talk
  • Relationship building on a deeper level, which may include visits onsite, to hospitals and at funeral services, along with connecting you to local community resources
  • All free to you!

Who is eligible to participate?

All full- and part-time employees are welcome to use this service.

  • Download the MyCHAP app
  • Enter Location ID number 121193