Wherever you are, you can feel better faster.

Trilogy Health Services Medical Plan — Simple Guide 

At Trilogy Health Services, your medical plan is designed to help you stay healthy, get care when you need it, and manage costs. All plans include in-person care and free virtual care, so you can get help wherever you are. 

Who is eligible?

Full-time employees can enroll in medical coverage through Anthem
Some part-time employees may also qualify if they meet requirements under the Affordable Care Act (ACA)

You can choose coverage for:

  • Yourself
  • Your spouse
  • Your children or family members

Medical Plan Options

Trilogy offers three High Deductible Health Plans (HDHPs)

All three plans include the same types of coverage, but they differ in:

  • Weekly premium cost (what you pay from your paycheck)
  • Deductible amount
  • Out-of-pocket costs

What All Plans Cover

Every plan includes coverage for:

  • Preventive care (100% covered)
  • Primary care doctor visits
  • Specialist appointments
  • Emergency services
  • Hospital and specialty care

You also get FREE virtual care through First Stop Health

Preventive Care is Free

Preventive care helps catch health problems early. That’s why it is covered at no cost to you.

Examples include:

  • Annual physicals
  • Preventive screenings
  • Routine checkups

Scheduling your yearly exam is one of the easiest ways to stay healthy and avoid bigger medical costs later.

Free Virtual Care – First Stop Health

All employees enrolled in a Trilogy medical plan receive free virtual care through First Stop Health.

You and members of your household can access care 24/7 from your phone or computer.

Services include:

  • Primary care visits (diagnosis, prescriptions, referrals)
  • Urgent care for flu, viruses, or minor injuries 
  • Emotional well-being support 
  • Health and well-being coaching 

Appointments are often same-day or next-day, and urgent care visits usually start within minutes. 

Call: 888-691-7867 

Key Insurance Terms Explained

Premium 
The weekly amount taken from your paycheck for your coverage. Trilogy pays most of the cost. 

Deductible 
The amount you pay for care before the plan begins sharing costs. 

Coinsurance 
After you meet your deductible, you pay 20% of covered services, and the plan pays the rest.

Embedded individual deductible 
Each family member has their own deductible within the larger family deductible. 
Once one person meets their deductible, the plan begins sharing costs for that person. 

Out-of-pocket maximum 
The most you would pay for covered services in a year.

After you reach this amount, the plan pays 100% of covered services for the rest of the year.

Ways to Save Money on Care

Here are simple ways to keep your healthcare costs low:

  • Use First Stop Health first – it’s free and available 24/7
  • Use the Emergency Department only for real emergencies
  • Schedule your annual preventive checkups
Manage Your Plan with the Lucent Health App

The Lucent Health app helps you manage your Trilogy medical plan in one place. 

With the app you can:

  • Access your digital ID card
  • Track claims and spending
  • View Explanation of Benefits (EOBs)
  • Check family coverage and plan details

Follow these steps to register your account in the Lucent Health app!

The app uses secure login with a one-time code sent to your email.

  1. Download the Lucent Health app on the Apple Store or Google Play Store
  2. On the login page, click Register Account
  3. Enter your email address and verify your email by entering the one-time passcode in your verification email
  4. After verifying, enter the Member ID listed on your ID card, along with your full name and date of birth
  5. Click Finish Enrollment to be redirected back to the Lucent Health app